Returns, Refunds, and Hygiene.

Last updated: August 13, 2026

Start a return

Contact hello@thestagstandard.com within 30 calendar days after delivery and include the order number. Wait for return authorization and instructions before sending anything. Packages returned without authorization may be delayed or refused.

Eligible returns

An item may be returned when it is unused, unopened, in its original sealed product packaging, and in resalable condition. Because intimate products can create health and safety risks after their seal or packaging has been opened, opened, used, tested, washed, or customer-damaged intimate products are not eligible for a change-of-mind return.

Items that are not returnable

Opened intimate products, personal care products, lubricants, cleaners, consumables, gift cards, clearance or final-sale items, and products identified as nonreturnable on the product page are not eligible for a change-of-mind return. This does not remove rights that cannot legally be waived.

Return shipping and refunds

Customers are responsible for authorized change-of-mind return shipping. We recommend a trackable method. Original shipping charges are not refundable unless required by law or the return resulted from our error. After an eligible return is received and inspected, we will notify you and issue the approved refund to the original payment method. Bank processing times may vary.

Wrong, damaged, incomplete, or defective items

Contact us as soon as possible, preferably within 7 calendar days after delivery, if an item is wrong, damaged, incomplete, or apparently defective. Include the order number, a description, and clear photos or video when safe and reasonable. Keep the item, packaging, labels, and included materials until we provide instructions.

After review, the resolution may include troubleshooting, replacement parts, a replacement, refund, or a manufacturer warranty process. We will cover reasonable return shipping when the return is required because of our error or a verified covered defect. Normal wear, misuse, unauthorized modification, improper cleaning or storage, and damage after delivery are not manufacturing defects.

Order cancellations

Request cancellation as soon as possible. We will cancel and refund an order that has not entered processing when we reasonably can. Once processing or shipment begins, the return rules above apply. Any cancellation or refund required by law will be honored.

Questions

Email hello@thestagstandard.com. Please do not send intimate photos or payment-card details. A clear image of the product or packaging problem is usually enough.